Generally
Terms of sale together with your order, confirmed through an order confirmation, constitute the contract basis for the purchase. Terms of sale and other information at www.raatemusic.com are available in english.
In order to deal with www.raatemusic.com you must be 18 years of age.
Where these terms of sale require written requirements, this is the fulfillment of the use of e-mail, SMS, letter or the like.
1. Parties
“Seller” is: HALLE DRUMMERWORLD.
Contact details for HALLE DRUMMERWORLD going forward below, while contact details for partners available to follow links for each partner that is future related to variants.
Information about HALLE DRUMMERWORLD:
- Company No. 921 988 095
- Head office address: Schønings Gate 2A 0356, Oslo
- Customer Service Center: 95 79 59 71, e-mail: raatemusic@gmail.com.
“Seller” is hereinafter referred to as “we”, “us” or “Seller”. Buyer is: the person who has the task of purchasing in the order and is hereinafter referred to as “you”, “you”, “your” or “your”.
2. Handle in the online store
We have written her buying process so that you can always feel safe when shopping online.
- Orient the products
- Select the desired product
- add to cart
- Choose your shipping and payment method
- Checking the order
- Confirm your order and acceptance of the terms of sale
- Receive order confirmation
3. Your order
When we receive your order, we will confirm your order and automatically send a regular confirmation to you at the e-mail address you have the task. Carefully read the order confirmation when you receive it, and the order confirmation inquiry is correct with the order.
Deviations between your order and the order confirmation are considered a new offer from us, which you can accept or reject. If you have ordered more than one product, you may receive it in separate shipments.
We reserve the right to cancel your order or part thereof, the new product is sold out. In the case of sales situations, you will be notified of this, possibly together with information about what we can offer instead. You will have the opportunity to receive our new offer with the changes we want in relation to your order, or canceled orders. Furthermore, reservations are made regarding cancellation of orders intended for resale.
If any significant or significant typographical or typographical errors have occurred on the Seller’s part, in advertisements and the like. and / or in the online store greater than 15% of the normal retail price, the Seller may unilaterally change, delete or reject orders. This is used even if the customer has received order confirmation or similar. We also reserve the right to cancel your order as well as not violate our customer guarantees as a result of force majeure. This may not be possible to fulfill the terms of the agreement. This may be due to extraordinary circumstances and events that Raatemusic could not foresee as wars, extraordinary natural events, fire, strikes and pandemics.
We have the opportunity to make changes to different consignments from our warehouse. If the item is shipped from our warehouse, you must use your right of withdrawal.
4. Payment
When you shop on www.raatemusic.com it is HALLE DRUMMERWORLD that handles the payment. If you have any questions about payment, please contact Raatemusic Customer Center at 95 79 59 71.
All prices are available VAT. The order list will include all expenses including some such as postage, shipping, packaging etc.
You can choose a form of payment between the payment methods we offer in the purchase process. To minimize the risk of unauthorized access, your debit card information is encrypted. Once we receive your order, we will require a reservation on your payment method to have the existing Temporary to purchase merchants and complete transactions. If the reservation cannot predict, we can see the right to obtain bookings. You will receive information about any such cancellation.
If you use a debit card, PayPal or direct bank as a payment method, you will be charged when we receive orders like order and delivery from us. This is also used when pre-ordering products that are available in the box or have an unverified delivery date.
5. Delivery and delay
Delivery of the products takes place in the manner specified on the order confirmation. We risk the products until they are taken over by you, that is, when you have the products in your possession.
If delivery of the products is delayed, we will provide you with information as soon as we have knowledge of it, together with information on, and possibly when, delivery can occur, or if the product (s) are sold out. We give you the choice of maintaining the order, setting a new delivery date or canceling the order with a refund of the amount paid.
By delivery method which you will pick up in Oslo, and where it is paid during the online purchase process, this is considered an internet order regulated by, among other things, the Consumer Purchase Act, the Undertaking Act, the Marketing Act, the Personal Information Act, the e-commerce Act and the Credit Purchase Act. If you would like more information about your rights and obligations when purchasing, these laws can be searched at www.lovdata.no.
If you have ordered more than one product, you may receive the products in separate shipments.
6. Complaint
After receiving the products, we recommend that you check as soon as possible whether the delivery complies with the order confirmation, whether the products have been damaged during shipment, or if the products are otherwise defective or missing.
If the products have defects or defects, you may, according to the circumstances, demand rectification of the defect, delivery, price reduction, compensation or the cancellation of the purchase. The seller may require repair of the item if it is impossible to obtain a new one, for example if the item is no longer manufactured or that it incurs an unreasonable cost. Notice of errors and defects in the products can be transmitted to us orally or in writing. This must happen within a reasonable time after you discover the error or defect. However, you always have at least two months’ notice period. For evidence, we recommend that the complaint be sent to us in writing. The right to advertise applies for two years after you take over the product, or five years if the product is intended to last substantially more than two years. Complaints must be directed to the seller of the relevant product.
7. Right of withdrawal
The right of withdrawal gives you the right to undo your purchase. The right of withdrawal applies to goods and to certain services. The right of cancellation assumes that within 14 days of receiving the delivery, you tell the seller that you want to use the right of withdrawal, primarily by using the received right of withdrawal, or in writing by letter, e-mail, SMS with reference to the order number.
If you have not received a cancellation form either in the order confirmation or upon delivery of the products, this deadline is extended to twelve months after the goods have been received.
In order for the right of withdrawal to be enforced, the product must be delivered to us in approximately the same quantity and condition as you received it. All products must be returned to the seller within a reasonable time. Any return shipping must be paid by you.
Seller is obliged to repay what you have paid, including postage for shipping, handling fees, customs duties, collection fees, etc. Refunds must be made within fourteen days of the seller receiving the product from you or the delivery note or the product being made available to the seller.
The product is returned to us (with tracking number), if possible in the original packaging, together with the withdrawal form (which is enclosed with the order confirmation you received by email). The form can be downloaded here.
If purchased from Raatemusic, the item can be returned to our return center:
Ole Jørgen Halle
Schønings Gate 2A
0356 Oslo
8. Disputes
He parties shall endeavor to resolve any disputes in amicable terms. If this fails, you can bring the matter to the Consumer Council near where you live. Part of the case is Seller, ie Raatemusic. All disputes shall be resolved under Norwegian law. If the case is brought before the courts, it should be decided in your (buyer’s) venue, that is, usually near the place where you live.
Information about complaints
If you wish to complain about a product or service purchased from us, you can file a complaint to:
Forbrukerrådet
Fred Olsen’s gate 1
0152 Oslo
You can appeal to the Consumer Council via www.forbrukerradet.no
The European Commission’s complaint portal can also be used if you wish to file a complaint. This is particularly relevant if you are a consumer resident in another EU country.
The complaint is filed here – http://ec.europa.eu/odr